This Privacy Policy explains how WooshSoft (“WooshSoft”, “we”, “us” or “our”) collects, uses and protects personal information when you visit woosh-soft.com (the “Website”) or contact us through WhatsApp. By using the Website or contacting us, you acknowledge the practices described below.
1. Information we collect
Phone number (WhatsApp only)
If you choose to send us a message on WhatsApp, we receive your phone number. This is the only personal information we collect for our own purposes. We also receive the content of the messages you decide to send us, which we use only to reply to you.
We do not ask for, and do not collect, any other personal information such as your email address, postal address, payment details, location or any sensitive (special category) data. Please do not send us such information over WhatsApp.
When you visit the Website
The Website does not use cookies, analytics, advertising pixels or any other tracking technologies, and it does not contain any forms that collect personal information. Like most websites, our hosting provider may automatically record standard technical data (such as IP address, browser type and the date and time of a request) in server logs, for security and to keep the Website running. We do not use this data to identify you.
Data we process for our business customers
Some businesses use our Services to integrate WhatsApp into their own products, for example to send booking confirmations and reminders to their customers. In that case we collect and store the WhatsApp message history exchanged through the integration (phone numbers, message content and related metadata such as timestamps and delivery status) on behalf of that business, which acts as the data controller while we act as its data processor.
We use this data only to provide the Services to that business, as described in section 4 of our Terms of Service. How it is used is governed by the privacy policy of the business you are communicating with. If you are a customer of one of these businesses, please contact them first to exercise your privacy rights. You can also email [email protected] and we will help them handle your request.
2. How we use your information
We use your phone number and messages only to:
- reply to your message and answer your questions about our services;
- provide services you ask for, such as scheduling, confirming or reminding you about events;
- keep a record of our conversation so we can continue to help you if you contact us again;
- comply with our legal obligations.
We do not send you marketing messages unless you have asked us to, and we never sell, rent or trade your phone number.
3. Legal basis for processing
If you are in the European Economic Area, the United Kingdom or Switzerland, we process your personal information on the following legal bases:
- Consent: you choose to contact us on WhatsApp, and you can withdraw your consent at any time;
- Contract: processing is needed to take steps you request before entering into, or to perform, a contract with you;
- Legitimate interests: responding to enquiries and keeping our services secure;
- Legal obligation: where we are required by law to keep or disclose information.
4. How we share your information
We do not sell your personal information. We share it only in the following limited cases:
- WhatsApp (Meta): messages you send us are delivered through WhatsApp, which processes them under its own Privacy Policy and terms.
- Service providers: trusted providers that help us operate (for example, hosting and messaging providers), who may only process your information on our behalf and under confidentiality obligations.
- Legal requirements: when required by law, court order or a public authority, or to protect the rights, property or safety of WooshSoft, our users or others.
- Business transfers: in connection with a merger, acquisition or sale of assets, in which case your information will remain subject to this Privacy Policy.
5. How long we keep your information
We keep your phone number and conversation history only for as long as needed to respond to you and provide the services you requested, or as required by law. After that, we delete it. You can ask us to delete it sooner at any time (see Data Deletion).
6. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- correct inaccurate information;
- have your information deleted;
- restrict or object to our processing of your information;
- receive your information in a portable format;
- withdraw your consent at any time, without affecting processing that took place before withdrawal.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days. We may ask you to confirm that you own the phone number concerned before we act on your request. You also have the right to lodge a complaint with your local data protection authority.
7. Data deletion
You can request the deletion of your data at any time by emailing [email protected]. Full instructions are on our Data Deletion page.
8. Security
We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International transfers
Our service providers, including WhatsApp, may process information in countries other than your own. Where required, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, to protect your information.
10. Children’s privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has contacted us, please email [email protected] and we will delete the information.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. We encourage you to review it periodically.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your information, contact us at [email protected].